Return & Refund Policy for Gold Custom Los Angeles

Effective Date: 1st August 2025

1. Eligibility for Returns

We accept returns for in-stock, non-custom items within 7 days of delivery. Items must be unworn, in original condition, and include all original packaging.

2. Non-Returnable Items

The following items are final sale and non-returnable: - Custom-made jewelry - Engraved items - Special orders or items on layaway/financing

3. Refunds

Approved returns will be refunded to the original payment method, minus shipping and restocking fees (if applicable). Allow 5–10 business days for processing.

4. Exchanges

Exchanges are subject to availability and approval. You may request an exchange within 7 days of delivery.

5. Damaged or Incorrect Items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

7. Contact

To initiate a return or for questions: Support@GoldCustom.com