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Jewelry repair · Downtown Los Angeles

Wearable again by Friday.

Sizing, soldering, setting, plating and restoration, done on our own bench. Bring the piece in and you get a free estimate before anyone picks up a torch.

  • FreeInspection and quote
  • In-houseYour stones never leave
  • 6 monthsWorkmanship warranty
Jewelry repair work at the Gold Custom bench

What we repair

Most work leaves the bench in under a week.

Rings

  • Sizing up or down1–3 days
  • Prong retipping and rebuilding3–5 days
  • Shank replacement5–7 days
  • Stone tightening and replacement2–5 days

Chains & bracelets

  • Solder a broken linkSame day
  • Clasp or lobster replacement1–2 days
  • Shorten or lengthen1–3 days
  • Laser welding on hollow pieces1–3 days

Finishing & restoration

  • Polish, refinish and steam cleanSame day
  • Rhodium plating on white gold2–3 days
  • Hand or laser engraving2–4 days
  • Antique and heirloom restorationQuoted

Watches & pearls

  • Battery replacementSame day
  • Band sizing and link removalSame day
  • Pearl and bead restringing3–5 days
  • Crystal replacementQuoted

Turnaround starts when you approve the quote. Rush service is available on most repairs — ask at drop-off.

How it works

Four steps, no surprises.

  1. 01

    Bring it in or mail it

    Walk into the showroom during business hours, or ship it insured to the address below. No appointment needed for a repair drop-off.

  2. 02

    Free inspection and quote

    A jeweler examines the piece under magnification, photographs its condition, and calls or texts you a firm price before touching it.

  3. 03

    You approve, we work

    Nothing happens until you say yes. Your stones stay in the piece and never leave the building.

  4. 04

    Pickup or insured return

    Collect it at the counter, or we ship it back insured and signature-required at no extra charge on repairs over $250.

Mail-in repair

Not in Los Angeles?

Ship the piece to us insured for its replacement value. Include your name, phone number and a note describing what needs fixing, and we will text you a quote the day it arrives.

Email us before you ship
Gold Custom — Repairs550 S Hill St #660
Los Angeles, CA 90013
+1 (323) 688-8837

Questions

What people ask at the counter.

How much will my repair cost?

Estimates are free and given after inspection. Simple work like a solder or a battery is quoted at the counter; anything structural is quoted within one business day.

Do you repair jewelry you did not sell?

Yes. Most of what comes across the bench was bought elsewhere, including inherited and antique pieces.

Will my stones be swapped?

No. Every piece is photographed and its stones plotted at intake, and you can watch the work through the counter if you would rather not leave it.

Is the repair guaranteed?

Workmanship is warrantied for six months. If a solder or setting we performed fails in normal wear, bring it back and we redo it at no charge.

Bring in the piece you stopped wearing.

Walk in during business hours, or book a time so a jeweler is waiting for you.

Beyond repair? Redesign it